Frequently Asked Questions
1. pick up & Delivery options
i) Pick up is available from this patisserie at 622C Punggol Central #06-294 Singapore 823622.
ii) Our delivery service is provided by 3rd party vendor.
Delivery fee is:
Delivery service to Jurong Island is not available.
Pick up & Delivery time slots are available:
Please note that due to unforeseen circumstances, our delivery may vary 30 minutes before or after the stated time. We seek your kind understanding as certain conditions are not within our control.
ii) Our delivery service is provided by 3rd party vendor.
Delivery fee is:
- $10 for orders below $150 (minimum order amount for delivery is $29)
- Free delivery for orders $150 and above
Delivery service to Jurong Island is not available.
Pick up & Delivery time slots are available:
- Mondays to Sundays: 9.00am to 5.00pm
- Public Holidays: Closed
Please note that due to unforeseen circumstances, our delivery may vary 30 minutes before or after the stated time. We seek your kind understanding as certain conditions are not within our control.
2. shelf-life of the cakes upon pick/delivery
We recommend to consume our freshly baked cakes and pastries on the same day as there is no added preservatives.
The best flavour comes out when it is served chilled.
The best flavour comes out when it is served chilled.
3. Cancellation/ Refund policy
Contact us at enquiry@cheese-haus.com or WhatsApp to +65 9760 0144 if there are any changes to the order at least three (3) days in advance of the pick up/delivery date.
No refund or exchange will be given once the product(s) have been pick up/delivered.
No refund or exchange will be given once the product(s) have been pick up/delivered.
4. Are the cakes Halal certified?
Though we are not halal certified, our products do not contain alcohol, animal products, gelatin.
5. Are the cakes suitable for vegetarian?
Our cakes are vegetarian friendly as we do not use any meat ingredients (no rennet, no animal-based gelatin etc) in our products.
6. Allergies
We openly handle several allergens throughout our kitchens, including dairy, nuts, eggs, wheat and others. While we do our best to keep ingredients separate, we cannot guarantee that any of our baked goods are allergen free as we use shared equipment to store, prepare and serve them.
7. Payment
Payment can be made by credit card (via Stripe Payment Gateway) on our shopping cart https://www.cheese-haus.com
SSL is used to encrypt and protect the data, ensure your details are safe. Cheese Haus do not hold any credit card details on record.
SSL is used to encrypt and protect the data, ensure your details are safe. Cheese Haus do not hold any credit card details on record.
8. How do i know if my online order is processed?
You will receive an auto-generated email upon the submission of your online order. We will get in touch with you within 3 working days. Please WhatsApp us at +65 9760 0144 should you fail to hear from us.
9. Order Notice
Please allow us at least 5 days notice in advance from the expected date of pick up or delivery.
Festive Season (eg. Lunar New Year, Mother's Day, Teacher's Day, Christmas):
Please allow us at least 3-4 weeks notice in advance from the expected date of pick up or delivery.
Baking slots will be closed once orders are full.
Festive Season (eg. Lunar New Year, Mother's Day, Teacher's Day, Christmas):
Please allow us at least 3-4 weeks notice in advance from the expected date of pick up or delivery.
Baking slots will be closed once orders are full.
