Frequently Asked Questions
1. pick up & Delivery options
i) Pick up is available from this patisserie at 622C Punggol Central #06-294 Singapore 823622.
ii) Our delivery service is provided by 3rd party vendor.
Delivery fee is:
Delivery service to Jurong Island is not available.
Pick up & Delivery time slots are available:
ii) Our delivery service is provided by 3rd party vendor.
Delivery fee is:
- $10 for orders below $100 (minimum order amount for delivery is $29)
- Free delivery for orders $100 and above
Delivery service to Jurong Island is not available.
Pick up & Delivery time slots are available:
- Mondays to Sundays: 9.00am to 5.00pm
- Public Holidays: Closed
2. shelf-life of the cakes upon pick/delivery
We recommend to consume our freshly baked cakes and pastries on the same day as there is no added preservatives.
The best flavour comes out when it is served chilled.
The best flavour comes out when it is served chilled.
3. Cancellation/ Refund policy
Contact us at enquiry@cheese-haus.com or WhatsApp to +65 9760 0144 if there are any changes to the order at least three (3) days in advance of the pick up/delivery date.
No refund or exchange will be given once the product(s) have been pick up/delivered.
No refund or exchange will be given once the product(s) have been pick up/delivered.
4. Are the cakes Halal certified?
I'm sorry we are not halal certified. However our cakes are Muslim friendly as we do not use any alcohol nor pork/lard in our products.
5. Are the cakes suitable for vegetarian?
Our cakes are vegetarian friendly as we do not use any meat ingredients (no rennet, no animal gelatin etc) in our products.
6. Allergies
We openly handle several allergens throughout our kitchens, including dairy, nuts, eggs, wheat and others. While we do our best to keep ingredients separate, we cannot guarantee that any of our baked goods are allergen free as we use shared equipment to store, prepare and serve them.
7. Payment
Payment can be made by credit card (via Stripe Payment Gateway) on our shopping cart https://www.cheese-haus.com
SSL is used to encrypt and protect the data, ensure your details are safe. Cheese Haus do not hold any credit card details on record.
SSL is used to encrypt and protect the data, ensure your details are safe. Cheese Haus do not hold any credit card details on record.
